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Intern
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HP Recommended

says paper jam isnot one wont print

Microsoft Windows 10 (64-bit)

hi my hp laptop/notebook is saying the printer is jammed and wont print.the printer isnt jammed and the hp solution center

says the printer is ready . how do i stop this  Please help

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HP Recommended

says paper jam isnot one wont print

Please read this post then provide some details.  What printer model?  Are there any error messages on the printer?  

 

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.  DOwnload and run the HP Print and Scan Doctor.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"----------V

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