scan& fax

[ladynred9]

it was working then the power went out now it wont fax or scan at all help this is my home office printer

[Dvortex]

Hello, @ladynred9 - Hope you are well 🙂

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

I understand that you are having trouble while scanning and faxing using your Officejet printer. this looks like an issue with the scanner mechanism of the printer.

Let’s first try and perform a power drain on the printer to try and fix the issue. Here are the steps:

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now, let’s try and make a copy on the printer. Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

If the copy starts working fine, then try scanning and faxing.

Thanks, I will watch for your reply!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!