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‎05-01-2017 11:15 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I can print from my HP computer to my HP 8610 printer.  I cannot scan from my printer to my computer.  When I try it tells me it cannot find my HP 8610 computer.  What do I need to do?

1 REPLY 1

‎05-02-2017 05:00 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer

 

Scan to Computer (New UI)

 

How to use "Scan to Computer" properly

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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