• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-25-2017 10:06 PM

HP Recommended
Product: scanjet 4370

I rarely use this scanjet 4370 but it always works perfectly except for one particular problem. The computer is using win2k and is not online, I use it for printing and scanning. Now the problem: I cannot seem to scan coloured documents for example black print on a blue background (tax document!) but all other normal b&w documents scan properly so I am sure the settings are all correct.

When I scan the document (set for color, black or greyscale) the scan starts and produces the colored image in the preview screen for a moment but as soon as the scan finishes  the preview image disappears. I've tried zoom, different colour settings, black threshold etc etc but nothing works the image has definitely gone. A final scan to pdf is blank of course. Trying to scan such documents as pictures also fails.  

Actually I have just checked past scans and found that this coloured document has scanned OK previously so it must be some incorrect setting but I cannot find it! Hope someone can help.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.