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Honor Student
Posts: 2
Member Since: ‎07-22-2009
Message 1 of 1 (1,392 Views)

scanner error: cannot connect

My cable-wired laptop runs an XP pro, updated with the laest service packs; my hp all-in-one machine: serial no: CNB 884S86P; product no. CC431A; Series PCL6; CM1312nfi MFP. I bought it in May 2009 and I am yet to use its scanner. Whenever I want to scan a document, it gives me: "Scanner error, can not connect". What does it mean? and how can I resolve it? I followed the the Manual guide and the solution centre on the desktop to set up the scanner destination. Nothing helped.

 

I appreciate your helpful replies. 

 

erudit

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