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Honor Student
Posts: 4
Member Since: ‎02-14-2012
Message 1 of 8 (1,096 Views)

scanner not working

I bought a HP deskjet 3070a all-in-one scanner/printer

 

I have a HP Pavilion computer based on Windows 7 Home

 

The printer works fine, but I cannot get the scanner to communicate with any computer, either through USB or ethernet/WiFi

 

Diagnostic utility says both WIA and TWAIN have problems OR are not present

 

Can I get these drivers and install them manually?

 

Neither the installation disc, NOR the downloaded software fixes the problem

 

 

I reinstalled several times the software, with the same result

 

HELP because I need to scan!!!!

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Provost
Posts: 12,147
Member Since: ‎12-31-2009
Message 2 of 8 (1,047 Views)

Re: scanner not working

[ Edited ]

Hi ivfagent, 

 

Have you tried installing the printer on a differnet computer to see if you have the same issue?

 

http://support.hp.com/us-en/document/c02744418

I am an HP employee.

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Honor Student
Posts: 4
Member Since: ‎02-14-2012
Message 3 of 8 (1,042 Views)

Re: scanner not working

Dear sir

 

Yes, I have 3 computers, all without scanning possibility!

 

The printer actually finds the computers, but is unable to communicate with them

 

The HP utility gives an error both for WIA AND TWAIN drivers.

Provost
Posts: 12,147
Member Since: ‎12-31-2009
Message 4 of 8 (1,031 Views)

Re: scanner not working

Hi ivfagent, 

 

How do you have the printer connected to your computers?

 

Do you have the same issue when you have the printer connected USB to a computer?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
Posts: 4
Member Since: ‎02-14-2012
Message 5 of 8 (1,028 Views)

Re: scanner not working

Hello!

 

Nothing happens either with USB connection or WiFi

 

all 3 computers

 

The scanner works in 'copy' mode

 

Any suggestions?

Provost
Posts: 12,147
Member Since: ‎12-31-2009
Message 6 of 8 (1,024 Views)

Re: scanner not working

Hi ivfagent, 

 

Uninstall the printer from the Add/Remove programs, and then restart the computer. Download the Full Feature software from the following link. Install the printer using USB, and let me know if you are able to scan?

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=5068754&tool=&

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
Posts: 4
Member Since: ‎02-14-2012
Message 7 of 8 (1,004 Views)

Re: scanner not working

Dear sir

 

I did as you suggested but no luck - the scanner doesn't scan and the diagnostic utility still says WIA and TWAIN missing

 

I can't believe it's the printer since it copies perfectly

 

any more suggestions - can I check the WIA and TWAIN are present?

Provost
Posts: 12,147
Member Since: ‎12-31-2009
Message 8 of 8 (982 Views)

Re: scanner not working

Hi ivfagent, 

 

Install the printer on a different computer, and let me know if you have the same issues?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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