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darren6
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scanning/ copy

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i have had  a  HP deskjet 3520 which i can print  from  wirelessly  but  if  scanning  or  copying  a  document the scan and  print  produced  are  just  multiple very close black lines

how  do  i resolve  this , or  i have  not  set this  funtion  up  correctly?

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Riddle_Decipher
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@darren6

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I Understand the copy/scan quality isn't as good as the print quality is,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you attempted to clean the scanner glass?

Did you clean the ADF rollers?

 

While you respond to that, here's what you need to do:

 

Step 1: Clean the scanner

Fingerprints, smudges, dust, or debris on the scanner glass, under the scanner lid, or in the document feed slot can cause lines and color bands. Clean these parts with a soft, lint-free cloth sprayed with glass cleaner.

 

Step 2: Clean the ADF rollers

Dust or paper residue on the rollers or separator pad inside the automatic document feeder (ADF) can result in copy quality issues. Open the ADF, and then clean the ADF rollers and separator pad.

 

Step 3: Change the copy settings

Changing the copy settings, if available, might improve copy quality. Not all printers have the option to change copy quality settings, and some printers have more or less quality options. For specific steps, refer to the printer user guide on HP.com.

 

Step 4: Change the paper settings

Paper type and size in the input tray that do not match the paper type and size settings on the printer control panel can result in copy quality issues.

 

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

 

Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts,  

mark my post as Accepted Solution. 

And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards, 

 

Riddle_Decipher
I am an HP Employee

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