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RaDawn
Level 2
18 12 2 0
Message 1 of 3
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scanning from printer

HP Recommended
HP 6520 all in one
Microsoft Windows 10 (64-bit)

 I am having issues trying to scan from printer to computer.  It says computer not found.  I had this problem before. I uninstalled and reinstalled and it worked a couple times and then didn`t again.    When I run your scan doctor it says all is okay.

When I had trouble before you said to uninstall and reinstall the full version.  It does not give me that option. All that comes up is for the basic.

I am not real tech saavy so I need the easiest detailed instructions possible.  I am running windows 10

I would really appreciate if any one can help me solve this issue.

2 REPLIES 2
greenturtle
Level 15
Level 15
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Message 2 of 3
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HP Recommended

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.


3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

 

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer

How to use "Scan to Computer" properly

Hope that helps.



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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RaDawn
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HP Recommended

I could not find where to reply to a post I had. I did what it said. It does not offer me the full version that you suggest I do. I had this same issue in Jan. And did the same thing and it did not offer the full version either. 

I have been scanning for a long time, I know how and it is enabled. It just started telling me no computer found out of the blue. I scanned one day and then the next time it did that.

I am very frustrated with it all. I do everything I am told and it doesn't work. As I said when I uninstall and reinstall it dies not give me the option to download the full version. It only shows basic.

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