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kraut210 Honor Student
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scanning problem

HP Photosmart Premium 564
Microsoft Windows 7 (64-bit)

I am getting message "Try starting scan from computer. Refer to documentation for details" when I try to scan. Previously the scan would go directly to computer but much more complicated now. How to fix?

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Provost Provost
Provost
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scanning problem

Hi,

Thanks for using the forum. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
kraut210 Honor Student
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scanning problem

This forum has solved my problem. Just a matter of updating driver. Thanks so much!

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