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Honor Student
Posts: 1
Member Since: ‎01-14-2014
Message 1 of 2 (8,209 Views)

scanning with HP envy 4502

I got a wireless HP Envy 4502 for Christmas and I cannot get it to scan to my computer, either wirelessly or with usb cable.  This is one of the main reasons I bought a wireless printer so that I can do this funcition.  I have HP Envy dv7 laptop with windows8 operating system.  I am able to print wireless though.  I looked at other similar messages but they both had mac computers so they were not helpful.

Grad Student
Posts: 268
Member Since: ‎04-18-2012
Message 2 of 2 (8,193 Views)

Re: scanning with HP envy 4502

[ Edited ]

Hi,

Please try to below mentioned steps in the document and see if it helps you out.

http://support.hp.com/us-en/document/c03782840

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution
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