• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-16-2017 07:29 PM - edited ‎05-16-2017 07:30 PM

HP Recommended
Product: ENVY7640
Operating System: Microsoft Windows 10 (64-bit)

the serial number on the printer (back of it) is different from the serial number shown in the tool box device information/

HP support  request a serial number to connect but none of serial numbers are recognized.

1.which number is the best?

2.do I have to change that number anywhere else in the settins.?

Thanks

1 REPLY 1

‎05-17-2017 02:13 PM

HP Recommended

 

@ocenka

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I Understand the serial number is different in two spots within the printer,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Is there a particular reason you are looking for this peculiar number? 😉

 

I've confirmed with the printer experts and the details imprinted on the printer is the correct information,

That said, the other serial number is generic numbers based on the firmware installed.

 

Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.