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ocenka
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Message 1 of 2
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serial number different within Hp

HP Recommended
ENVY7640
Microsoft Windows 10 (64-bit)

the serial number on the printer (back of it) is different from the serial number shown in the tool box device information/

HP support  request a serial number to connect but none of serial numbers are recognized.

1.which number is the best?

2.do I have to change that number anywhere else in the settins.?

Thanks

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

 

@ocenka

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I Understand the serial number is different in two spots within the printer,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Is there a particular reason you are looking for this peculiar number? 😉

 

I've confirmed with the printer experts and the details imprinted on the printer is the correct information,

That said, the other serial number is generic numbers based on the firmware installed.

 

Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

Riddle_Decipher
I am an HP Employee

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