set-up fax

[heritagerider]

Newly purchased all-in-one.  Need to know settings to allow fax and telephone answereing machine to work.  Previous HP all-in-one could tell fax from voice.  

As of now, either I can receive a fax or voice mail, but not both.  If set for fax, voice callers hear fax tone and can not leave message.  If set for answering machine, fax senders go to voice mail.

I'm sure there is a setting, but have not been able to figure it out.

[Riddle_Decipher]

@heritagerider

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand you need to set up fax,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you use any HP article to set up your fax or have you done this before?

Did you check for a solution on related HP Forums post?

If you haven't, Here's a related HP Forums post that seems to have helped others: Click here for the steps.

(Though the header/title may be different, the steps will help resolve your concern).

Also, go through the user guide for your printer to set up your preferences: Click here to view

For more details on setting up fax: Click here

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,  

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, 

Thank you for posting in the HP Support Forum.  Have a great day! 

Regards,