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SAXONWELSH
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still have DRIVER WITH 'X' IN RED printer wont scan at all have used scan doctor

HP Recommended
envy 5540 series
Microsoft Windows 10 (64-bit)

Hi all well i have a envy 5540 printer , i have rienstalled it twice still wont scan to laptop , used scan doctor the driver still displays 'X' DRIVER CHECK   can anyone help please at my wits end

 

thanks in advance

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The_Fossette
HP Support Agent
HP Support Agent
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HP Recommended

Hi @SAXONWELSH

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are unable to scan to the computer.

 

I’d love to help!

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

·         When was the last time the printer was working fine?

·         How is the printer connected to the computer?

·         Are you able to make a copy?

·         Have you made any software or hardware changes on the computer?

·         Have you performed any troubleshooting steps before posting?

 

Meanwhile, follow the steps in the below article and check if it helps.

 

http://hp.care/2rjEI3f

 

NOTE: ignore the steps you have already performed.

 

Let me know how it goes and you have a good day ahead.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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