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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-14-2013 01:00 PM

HP Recommended

my cradle keeps sticking,What should I  do differently ?

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‎11-18-2013 08:40 AM - last edited on ‎02-24-2017 12:04 PM by HP Administrator

HP Recommended

Hello rckiss,

 

I am sorry to hear that your cradle is sticking. I would like to help. I would like for you to respond with some more information so I can look into the specific troubleshooting you will need for this issue.

 

Please let me know:

 

Your Printers Model Number

 

If you do happen to have the Photosmart 5510, please see the previous troubleshooting guide posted by Advance23 - Photosmart 5510 - Carriage Jam

 

 

Hope to hear from you shortly!

 

Thanks,

ℜ a i n b o w 7000

I work on behalf of HP



★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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‎07-31-2014 07:00 PM

HP Recommended

My HP 5520 cartridge is frozen.  I get the error to turn it off and slide it, but it won't budge.  Whats the solution?

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‎08-12-2014 05:36 PM - last edited on ‎03-07-2017 05:25 PM by HP Administrator

HP Recommended

Hello , and welcome to the HP Forums, I hope you enjoy your experience!


I see you are experiencing carriage issues. I would like to help.

I would recommend performing a power reset.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.

 

I would then recommend following the steps in this document on A 'Carriage Jam' Message Displays on the Control Panel.

 

Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!

Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!

Jamieson
I work on behalf of HP

"Remember, I'm pulling for you, we're all in this together!" - Red Green.
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‎09-29-2014 05:03 PM

HP Recommended

My prinyer cartridge get stuck and i looked there is no paper . when it is on , the cartirdige can not be moved mechanically

nor automatically as it is use td to do.Cables are attached properly and when I ask to print , the printer moved to the right and get stuck there. when it turned on it fres;ponded , showing a hard time to be moving and stayed to the right. Doesnot go to the home position. What can I do? Please help

 

zarnis

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‎09-30-2014 04:51 PM

HP Recommended

Hello @zarnia ,

 

I would recommend following the document in my previous post.

 

If that doesn't resolve the issue, I would recommend contacting HP directly. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.

 

Thank you for posting on the HP Forums.

Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!

Jamieson
I work on behalf of HP

"Remember, I'm pulling for you, we're all in this together!" - Red Green.
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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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