on the printer under quick forms we are not able to print the calanders correctly. the squares for the calander are there but no words day month year. there are no warning lights on or error messages occuring. we tried to print the check list and there was nothing there. under games we printed up the sudoko and that was the only thing that printed correctly. please help i am doing this for my client who is 91 years old. i cant figure anything out and none of the questions or anserwes ae helpful in the product guide. nothing happens when try to trouble shoot. the only thing i can think to do is a master reset on the printer and restore back to factory settings. what do u think? thanks in advance for any help.