thank you for your responses, the printer has a steady power supply, no power strips, is connected to the wifi, and there are no updates, it is on auto update. If this happens again tomorrow it will escalate to very annoying 🙂
This problem got resolved, eventually. Although hp tech sent me to HPInstant Ink and they "reset" my printer, the error message returned in a couple of days, and continued daily. Another call to Tech Support/InstantInk advised me to return the printer for an exchange (it is 60 miles one way to return). We decided to install the Instant Ink cartridges as a last ditch effort to resolve the error messages, and it worked. No error messages. I have put the original ink cartridges back in the printer so I could use those up. Still no error messages and this printer is now working fine. PERSONAL OPINION: When we enrolled in instantink, hp tried to contact our printer via wireless (whatever) and when it was unable to an error message occurred EVERYDAY, after installing the instant ink cartridges a connection was made to hpinstantink completing the enrollment process.
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.