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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-23-2017 06:08 PM

HP Recommended

I have a HP Laserjet Pro MFP M177fw printer. 

Unfortunately my new junior upon inserting new toner, has inserted it wrong way round and now it is firmly stuck within the machine. I have tried pulling and manipulating it out but not working. 

Any suggestions?

 

2 REPLIES 2

‎03-24-2017 01:27 PM

HP Recommended

Hi @Nellysroom

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the toner is stuck as you colanguage inserted the toner incorrectly.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

Please refer to the below article on how to replace the toner on your printer and check if it helps.

 

http://hp.care/2nZZDqi

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎04-26-2017 10:32 AM

HP Recommended
Did you ever get the toner cartridge out? I've just done same thing.
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