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udaydeole
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tricolour cartridge failure even after replacement

HP Recommended
HP DESKJET INK ADVANTAGE 2545
Microsoft Windows 8.1 (64-bit)

tRICOLOUR INK CARTRIDGE FAILING EVEN AFTER FOLLOWING CLEANING PROCEDURE. iN BETWEEN IT RECOGNIZED THE NEW CARTRIDGE SHOWED INK LEVEL BUT AGAIN SAME MESSAGE 'tRI COLOUR FAILURE' IS APPEARING

uDAY DEOLE

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Ciara_B
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Have you tried cleaning the contacts in the printer? Failing that, I'd advise contacting HP Support for a replacement cartridge under warranty. You can first check the warranty ends date lasermarked on to the cartridge body.

Printer carriage contacts.jpg

 

https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-2540-all-in-one-printer-series/5285095...

 

Can you please post back to let us know how you get on?

Thanks

Ciara

 

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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udaydeole
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HP SUPPORT SEEMS TO BE OF NO USE. I CLEANED THE CONTACTS ALSO. IT SEEMS TO BE HARDWARE PROBLEM. MAY BE IT IS NOT SENSING THE CARTRIDGE.

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udaydeole
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i used new cartridge also. Getting similar error message. HP should have thought over that. Buying new cartridge should be the last resort.

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Ciara_B
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So if you're still seeing the message on another cartridge, it's unlikely that both are failing. Are they both original HP cartridges? Is the printer still under warranty?

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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