• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-23-2017 10:40 AM

HP Recommended
Product: officejet 8702
Operating System: Microsoft Windows 7 (64-bit)

i am receiving an error message "unable to communicate with printer" but the document is printing. i ran the print and scan doctor and it said everything was working porperly but when i printed the test page it came up with the error message again but printed. i have connected it to the wireless network and with that as the default it will print just slow. our internet is not reliable and i want to be able to use it without being connected to the wireless router.  note: the router is approx. 200ft away so connecting it with ethernet is not an option. thanks

1 REPLY 1

‎05-24-2017 11:51 AM

HP Recommended

Hi @dcampbell0029,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you get an error message "unable to communicate with printer" but the document gets printed on your HP OfficeJet 8702 All-in-One Printer.

 

This issue could occur if the network connection is not stable.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Printer Does Not Maintain Wireless Connection

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23 - HP Support.
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.