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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-15-2017 02:57 PM

HP Recommended
Product: HP envy 4500
Operating System: Microsoft Windows 10 (32-bit)

I am unable to print, I have been using wireless and each time I hit print it is not printing but save into a file. However, I used a usb connection and its still going into save file and not printing.

 

My printer was working perfectly before I connected to another HP printer, then everything fell apart. I unstalled the other printer and re-installed the HP Envy 4500 and it is not printing its saving the documents...I need it to print..

 

Please help me to resoved this problem.

1 REPLY 1

‎03-15-2017 07:45 PM

HP Recommended

Make sure that the 4500 is the default printer in Devices and Printers.

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