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Posts: 1
Member Since: ‎06-15-2014
Message 1 of 2 (232 Views)

usb cabel connection

Hi there


I got a problem with my HP Photosmart 6510 e-All-in-One. when i install the driver and choose to connect with a cable then it says that it cant get connections. I checked all cables at the printer and they where connected properly and it was turned on. Im using windows 7. I hope that someone can help me with this problem.

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Posts: 3,707
Member Since: ‎11-04-2013
Message 2 of 2 (186 Views)

Re: usb cabel connection

[ Edited ]

Hello Thor1709,


Welcome to the HP Forums!


I understand you're unable to install the Photosmart 6510 over a USB connection. I will do my best to assist you! I would recommend following this entire HP document on Windows: 'Device Setup Failed to Complete' or 'Unknown Device' Message Displays on the Computer Duri...


If this document doesn't resolve your issue, then please follow HP document on Troubleshooting USB Connections (Windows 7).


Please post your results, as I will be looking forward to hearing from you. Have a great day! Smiley Happy

I worked on behalf of HP.
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