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Honor Student
Posts: 3
Member Since: ‎04-09-2010
Message 1 of 4 (1,195 Views)

usb device not recognized

I am trying to install officejet j4580 on XP machine and I get "usb device not recognized"

 it works on other pcs with win 7.

Any idea?


0 Kudos
Posts: 11
Member Since: ‎04-09-2010
Message 2 of 4 (1,186 Views)

Re: usb device not recognized


try cheking with any other usb device on the ports of the concerned computer to check the port functionality of the ports,

if affirmative,go to the devicemanager and check for the usb printing support in universal serial bus controller,

if there are any usb composite device entry,just get rid of that ,

then if you get any unknown device there ,try updating the drivers and gave the driver cd path manually by selecting havedisk.

best of luck

Master's Graduate
Posts: 696
Member Since: ‎03-04-2010
Message 3 of 4 (1,176 Views)

Re: usb device not recognized

Try updating the driver for that USB port.  Go into the Device Manager, double click on the USB port, and click on Update Driver.  If you have a previous driver that worked for that USB port, you could also roll-back the driver.  Sometimes the updated driver could have a bug.

Honor Student
Posts: 3
Member Since: ‎04-09-2010
Message 4 of 4 (1,158 Views)

Re: usb device not recognized


Thanks for the response

The USB works with other devices that I have moved there

Anyway i tried to updtae the usb driver

The cable is OK since it woks with other PC's

I have also reinstalled the printer software

The printer is new and worked fine for 2 weeks..

I am frustrated....


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