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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2017 11:01 AM - last edited on ‎03-22-2017 11:38 AM by Retired

HP Recommended

I have a mfp 476 dw. I am getting a vertical streak when I use my document feeder but no streak when I put the document directly on the glass. I have turned it off and left it off for a couple of minutes and turned it back on and it has not solved the situation. Please help.

 

 

3 REPLIES 3

‎03-22-2017 11:41 AM

HP Recommended

Please open the document feeder and clean the glass with lint free cloth and try scanning again. 

 

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‎03-22-2017 11:42 AM

HP Recommended

Hi Stuart,

 

Thankyou for contacting us,

 

We understand that you are getting streaks,lines while doing copy from ADF.

 

could you please follow the below document and see if it helps you resolve the issue

 

http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=65248&docId=emr_na-c04038806&docLocale=e...

 

Thanks

 

I am an HP Employee
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‎03-22-2017 09:55 PM

HP Recommended

Hi @stuartcalls,

if it is possible, could you please upload the image of the scanned image with the vertical line?

Thank you.

Click on the "Thumbs up" button to say "Thanks".

Please mark the post that solves your problem as "Accepted Solution".

Although I am employed by HP, I am speaking for myself and not for HP.
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