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Fatboy121
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Message 1 of 2
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wasting paper and more importantly ink

HP Recommended
Deskjet 2541
Microsoft Windows 10 (64-bit)

I am having problems that once many months ago I printed a large statement, which I needed.  It is no longer in the queue, but about every 3 or 4 weeks this report prints out again but automaticly, I never asked for this printout since the first one.  Problem is it wastes like 12 pages and a ton of ink as most of the report is BLACKED out with ink.  The pages are mostly BLACKED out but I can see it is a repeat of the orginal printout I asked for months ago.  I have no idea what is causing this, can it be the printer alone or is the Laptop causing this.

Any suggestions please????

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Dvortex
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HP Recommended

Hello, @Fatboy121 – Hope you are well 🙂

 

Thanks for engaging in the HP Forums! I see by your post that you are experiencing printer related issues. I will certainly do my best to help you!

 

Going through your post, it looks like an issue with the print spooler. Follow the steps below to clear the print spooler:

 

  • Press “Windows key” + “r” to get the “Run” window.
  • Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
  • Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
  • Go to services again - Start the print spooler.
  • Now check for issue resolution.

 

If the issue persists, also try clean installing the printer drivers. Here are the steps:

 

  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.
  • Now click http://ftp.hp.com/pub/softlib/software12/COL48442/al-117577-4/DJ2540_188.exe to download and install the software.
  • Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

 

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂


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DVortex
I am not an HP Employee
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