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wasting paper and more importantly ink
05-12-2017 05:47 AM

I am having problems that once many months ago I printed a large statement, which I needed. It is no longer in the queue, but about every 3 or 4 weeks this report prints out again but automaticly, I never asked for this printout since the first one. Problem is it wastes like 12 pages and a ton of ink as most of the report is BLACKED out with ink. The pages are mostly BLACKED out but I can see it is a repeat of the orginal printout I asked for months ago. I have no idea what is causing this, can it be the printer alone or is the Laptop causing this.
Any suggestions please????
05-13-2017 11:39 AM

Hello, @Fatboy121 – Hope you are well 🙂
Thanks for engaging in the HP Forums! I see by your post that you are experiencing printer related issues. I will certainly do my best to help you!
Going through your post, it looks like an issue with the print spooler. Follow the steps below to clear the print spooler:
- Press “Windows key” + “r” to get the “Run” window.
- Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
- Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
- Go to services again - Start the print spooler.
- Now check for issue resolution.
If the issue persists, also try clean installing the printer drivers. Here are the steps:
- First, unplug the USB cable from the printer if present.
- Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
- Restart your computer.
- Now click http://ftp.hp.com/pub/softlib/software12/COL48442/al-117577-4/DJ2540_188.exe to download and install the software.
- Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.
Please let me know if this resolves the issue, or if you require further assistance.
Good luck 🙂
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee

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