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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-09-2017 05:58 PM

HP Recommended
Product: hp envy
Operating System: Microsoft Windows 10 (32-bit)

my scanned documents are rejected wheni send for being too big even when its only one page

1 REPLY 1

‎05-11-2017 12:23 PM

HP Recommended

@prichter7

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I Understand you've been getting an error message that the message is too large when you attempt to print a document,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

Which format do you have these scanned documents in? if they are (.PDF), please save them as (.JPEG) and retry.

 

Meanwhile, I recommend upgrading your firmware: Click here to find the update.

 

Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

Riddle_Decipher
I am an HP Employee

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