I understand this may not be the right place to post, but it's the only place I can find to possibly find solution.
yes, I did try email to Webmaster, and I got a service ticket (8033215359) issued and voice mail call back, although she is courtesy and helpful but was wrong department. My experience with HP so far are good. The bad experience start from transfer to the supposed "right department", this whole afternoon just going nowhere.
My feedback is: HP need to provide channel for concerned customers ( I search toner, Q2612A key words), by right channel I meant provide DIY solution, and if customer knew exact what the problem is, guide them to the service --not waste time to asking first name, last name, phone number, email address, transfer to another person, repeat same questions, ask you to run around get not-related product (i.e.. printer) serial#, then tell you you have to in front of the not-related product, told you a 800# to call back without give you a reference#, when you call back go through layer of layer of machine question selection before you can talk to a live person, and of course, when you finally reach a live person, the original "Ricky" is nowhere to be found, and you have to explain everything all over again, but he is not tech person, so you'll be transfer to another tech support and you have to in front of the printer............sounds familiar? can you tell me this not irritate?
and I stated upfront I don't have problem with my printers, not before, not after, only those two Q2612A cartridges (original HP OEM) have obvious drum green coating worn out premature quality problem. which installed July and Sep, still has toner, I never experience original HP cartridge worn out before toner used up, and I've been paying premium buy original instead compatibles. what for ? good quality, if this is what I got, might as well buy cheapo since end up throw it away. We all know HP cartridge isn't cheap, two cans cost more than the printer itself.
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Thanks for the reply, but the link you referenced is the same one that I mentioned "webmaster" at very beginning, run around go back to gound zero would be wrong department again !
I think I'll try if Staple would accept my complaint, the only problem is I bought batch of toners for our 5 LJ10xx, can't pin point which order to apply. hopefully retail store would give me better service than giant enterprise.
it's been years nobody answer me, and we moved on, droped most of 1000 series printers.
however, my question still valid: I bought genuine toner cartridge (which are much expensive than "cheap ink cartridges"), and I expect quality output that I paid for. When the toner premature torn-out not one, not two, but 3 or more with similiar results on different printers(same model), it got to be quality control problem.
unfortunately, HP is so big I can't find anyone to look at my issue back then.
been use HP printers since LaserJet II, I'd say the work horse solid performance of LJ4 LJ5 was long gone, today's printer is so consumable, it's the best interest HP want you keep replacing.
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