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Honor Student
Posts: 2
Member Since: ‎05-24-2011
Message 1 of 4 (10,460 Views)

why is my printer offline?

how can i fix my printer

0 Kudos
Posts: 105
Member Since: ‎09-07-2010
Message 2 of 4 (10,422 Views)

Re: why is my printer offline?

Go to system settings and select the ‘Printer’ option.

Right-click on the printer and enable the ‘Use Printer Online’ function.

Cancel all the printing jobs till that moment and redo the process.

Sometimes the ‘Printer Offline’ message occurs due to a ‘Job Stuck’ issue.

Check all network connections and functions.

Be sure the network interfaces work properly.

Turn the printer off and on to see whether the device is working properly.

Set peace of mind as your highest goal,and organize your life around it.
Posts: 1,757
Member Since: ‎07-15-2009
Message 3 of 4 (10,418 Views)

Re: why is my printer offline?

Hi, It might be as simple as just clicking use online or there could be an issue that is causing it to go offline. To help you please download the HP print diagnostic utility HERE and run it. It can check and fix most minor causes that will make a printer go offline.


Click HERE for more info on the use of the tool.

Say "Thanks" by clicking the Kudos Star in the post that helped you.

Although I work for HP my posts and replies are my own

Please mark the post that solves your problem as "Accepted Solution"

JR4 Student
Posts: 1
Member Since: ‎04-29-2014
Message 4 of 4 (4,607 Views)

Re: why is my printer offline?

My new computer is a Dell wireless and was set up to operate with my HP wireless printer. Everything has been working fine until today when attempting to print from the computer I received a message which says it's off-line. Uny help on how to correct this problem?

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