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08-19-2011 11:31 AM
What printer model. Does it have support for Win7? Did you goto HP's driver download section for that printer?
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Loaner: Envy Omen Windows 10 Pro 64 bit 4th Gen Intel(R) Core(TM) i7-7700HQ + NVIDIA GeForce GTX 1070M 8GB Discrete Graphics (16GB RAM) 512GB m.2 SSD
HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro, 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 8GB, 500GB HD SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and OCZ 750W.
Printer -- HP OfficeJet Pro 8620
12-23-2013 02:48 PM - last edited on 02-24-2017 01:34 PM by OscarFuentes
I understand you are unable to get your printer working and I would like to help. I would need some more information to better assist you and find the correct troubleshooting guides.
Please respond with the following information:
Are you seeing any error messages? If so, what are they?
Are you connecting USB, Wireless or Ethernet?
Hope to hear from you soon!
I work on behalf of HP
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