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Lisa-Bubby1234
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Message 1 of 2
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will not print ink

Photosmart 6520
Microsoft Windows 7 (32-bit)

My printer will not print black ink on the page.  Print test shows a white space in the black ink area.  I have tried installing new cartridges, cleaning contacts, reseting printer, unpluging power etc.  Nothing works.  This printer is only a year and a half old.  Any suggestions?  It is obviously out of warranty.  I am completely disgusted.

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Message 2 of 2
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HP Recommended

will not print ink

Hello @Lisa-Bubby1234,

 

Welcome to the HP Support Forums! :smileyhappy: I see you are running into some print quality issues on your HP Photosmart 6520, you are unable to print in black ink, you have tried an alignment with no success.

 

I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.

 

Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.

 

If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. I highly recommend you call our technical support at 800-474-6836, I trust they will be able to assist you regardless of the warranty status. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl

 

Thanks,

 

HevnLgh
I work on behalf of HP



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