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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-16-2017 02:20 PM

HP Recommended
Product: Hp envy 4520
Operating System: iOS
Printer will not find Wi-Fi
Tablet and iPhone read network fine but printer reads other networks in area but not ours
1 REPLY 1

‎04-17-2017 08:50 AM

HP Recommended

Hi! @Wbaxley, Welcome to HP forums.

 

I understand you have issues connecting your printer wirelessly.

 

Don't worry I'd love to help you out.

 

Did you make any changes to your printer?

 

 Are you connecting your printer using iPhone and tablet?

 

Please try the steps recommended below.

 

Restart the computer, printer, and router to resolve any connectivity error states.
   NOTE:
The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.
Turn off the router by pressing the power button or disconnecting the power cord.
Turn off the printer, and then unplug any USB or Ethernet cables.
   NOTE:
When a USB or Ethernet cable is connected to the printer, the printer cannot connect wirelessly.
Close all running programs on your computer, and then shut down the computer.
Reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.
Turn on the printer.
Turn on the computer.

 

 

Refer this article to further troubleshoot Printer Does Not Maintain Wireless Connection.

 

 

 

Let me know if this helps!

Have a great day ahead! 🙂

A4Apollo
I am an HP Employee

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