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suzi5 Honor Student
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Message 1 of 2
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won't print w/o unplugging

8660
Microsoft Windows 7 (32-bit)

I gave up printing w/ this wireless computer when I read the posts and it said it was because the computer

went to sleep.  I bought the regular cord but it does the same thing!  I have to unplug it every time I want to print

and the printer has to go thru the whole process of setting up again.  Thank you,

Sue

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HP Support Agent
HP Support Agent
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won't print w/o unplugging

Welcome to HP Support Forum. I hope you're well @suzi5!
 

I see by your post that you are experiencing printer issues with your Officejet 8660. I will certainly do my best to help you.

 

We can try and fix this issue by giving a static IP address and by disabling the IPv6 on your printer.  Follow the steps mentioned below:

  • First, unplug the USB cable and connect the printer via wireless. You can check the wireless light. It should be solid and not be blinking. Make sure you can print.
  • Now obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address on your web browser to obtain the printer EWS page on your computer.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4. Apply the settings.
  • Under the “Network” tab – Expand “Network protocols” and select the option which says “Enable IPv4 only” and apply the settings.

 

Let me know whether that works for you. Good luck!

Cheers :)

 

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DVortex
I am not an HP Employee
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