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04-22-2012 12:37 PM
hp photosmart 6515 windows 7 64 bit tried to replace black ink cartridge, the one with 5 sided symbol, message came up wrong generation ink cartridge for this printer.
09-21-2012 04:41 AM - last edited on 04-19-2016 11:26 AM by OscarFuentes
Hi pejay, you should contact HP phone support for this issue. Tell them you got an Incompatible Older Generation Cartridge error message, and tell them the exact product number of the cartridge. More details in the link below
I am speaking for myself and not for HP. Twitter: @Ciara_B_27