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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-20-2017 01:24 PM

HP Recommended

My printer will not print with new yellow or magenta cartridges. The cartridges do print on another Hp55520.!!!

Although my printer is out of warranty it has hardly been used. Any advice would be appreciated

5 REPLIES 5

‎05-21-2017 02:29 PM

HP Recommended

@Al1066

 

Welcome to the HP Forums. I would be happy to help you with your HP Photosmart 5520 printer. I understand that your printer is not printing on yellow and magenta and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Check the paper.
  • Check the print settings.
  •  Make sure the ink cartridges are properly vented and correctly seated.
  • Clean the printhead on both printers.
  • Align both the Printers.

Click here and refer the document to perform above steps.

 

Let me know if that works.

Cheers.

Sandytechy20
I am an HP Employee

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‎05-23-2017 06:37 AM

HP Recommended

I have tried all of the suggestions. My yellow & mahenta cartidges print ok on another printer so the problem is specific with my printer. Any other advice would be appreciated.. Ta

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‎05-24-2017 10:13 AM

HP Recommended

@Al1066

 

Thanks for the reply.

I appreciate your time and patience.

 

Yes it seems to be a hardware issue.

I request you to contact HP Phone support for further assistance on this.

 

Cheers.

Sandytechy20
I am an HP Employee

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‎05-25-2017 07:58 AM

HP Recommended

Hi -- As my printer is out of warranty the web is telling me that phone support is not available. Is this correct and if not will you post me the contact number please?

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‎05-25-2017 02:10 PM

HP Recommended

@Al1066

 

Thanks for the reply.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I have sent the required information in private message.

Cheers

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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