HP DeskJet, ENVY, OfficeJet Printers - Black or Color Ink Not Printing, Other Print Quality Issues
The quality of a printed document or photo is not as expected. The procedures in this document should help with streaked or faded printouts, color or black ink not printing, documents with blurred or fuzzy text, ink streaks or smears, and other print quality problems.
Let's try these steps to resolve the issue:
✔️Step 1: Reinstall the print driver (Windows only):
The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the printer control panel to clean the printhead.
⚠️CAUTION: Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.
From the printer control panel, open theSetup menu.
Open the Printer Maintenance menu.
If necessary, open the Tools menu, and then touch Clean Printhead.
A test page prints.
Examine the test page.
If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.
If the printhead is badly clogged, it might require another cleaning cycle. If so, wait30 minutesbefore you perform all three levels of cleaning again.
If the print quality is acceptable, touch Done.
Try to print. If these steps resolved the issue, you do not need to continue troubleshooting.