Black or Color Ink Not Printing, Other Print Quality Issues - HP OfficeJet 6970

[Colm72]

My HP OfficeJet 6970 stopped printing black even though the display showed that it was 50% full. I bought a new cartridge yesterday and it worked. The original cartridge was from HP Instant Ink. How do I notify that the cartridge is faulty & get a replacement? The Virtual assistant is no help at all.

[Anand_Andy]

Hi @Colm72,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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