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ShlomiL
Level 17
Views : 23,141
100% helpful (2/2)
Symptoms

When you try installing or uninstalling the HP Basic Device Software for your printer, a form of the following error returns:

DriverPackageUninstallError5.png

Solution

Note: if you have an HP Computer, follow the steps within the HP PC Solution section and do not follow any further steps within this section

 

  • From the search bar type CMD, right-click on Command Prompt and select Run as Administrator.
  • Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter till any command completes
  • processing:
    takeown /f %windir%\System32\DriverStore\FileRepository /r /d y
    icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T
    for /d %G in ("%windir%\System32\DriverStore\FileRepository\hpwia*") do rd /s /q "%~G" takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y
    Note: This provides your user full permissions to the File Repository system folder and deletes all HP's folders from within the system folder
    Note: if you receive any Syntax error and your operating system language is in a different language than English, review the following Takeown command documentation from Microsoft for your language and modify the syntax accordingly.

  • From the Start menu click the Gear icon, select Apps and uninstall the HP Basic Device Software for your printer.
  • Download and install the latest HP Basic Device Software for your printer as necessary:
    https://support.hp.com/us-en/drivers/printers

 

HP PC Solution
  • From the search bar type CMD, right-click on Command Prompt and select Run as Administrator.
  • Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter till any command completes processing:
    takeown /f %windir%\System32\DriverStore\FileRepository /r /d y
    icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T
    takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y
     Note: This provides your user full permissions to the File Repository system folder
    Note: if you receive any Syntax error and your operating system language is in a different language than English, review the following Takeown command documentation from Microsoft for your language and modify the syntax accordingly.
  • From the Start menu click the Gear icon, select Apps and uninstall the HP Basic Device Software for your printer and evaluate the error message, then close the Uninstall dialog.
  • Right-click the Start button and select Run, then paste the following path and press OK:

    %windir%\System32\DriverStore\FileRepository
  • Locate and delete only the HP Folder listed in the error message.
    Example: following below error message, delete the hpwia_pw477dw.inf_amd64_efa093991b821954 folder as an example:
    DriverPackageUninstallError5HP.png
  • From the Start menu click the Gear icon, select Apps and uninstall the HP Basic Device Software for your printer.
  • Download and install the latest HP Basic Device Software for your printer as necessary:
    https://support.hp.com/us-en/drivers/printers

 

 

:LightBulb:We would like to encourage you to post a new topic in the community so our member will be able to help you as well, here is the link to post.

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