Showing results for 
Search instead for 
Did you mean: 
Level 7
( Views : 32,879 )

If you see messages like:

  • “Please Connect Printer to HP Instant Ink”
  • “Cannot print. Connect printer to update HP Instant Ink status”
  • “Unable to print. Your printer needs to be connected to the Internet to update its HP Instant Ink status”
  • Please connect printer to the internet”

This mean that your printer has lost connection with the Internet. When your printer is disconnected, HP Instant Ink cannot update its status and the Instant Ink cartridges will stop working.


The procedure for connecting a printer to the Internet is a little different for each printer. Try these steps:

  1. Turn the printer off, wait 10 seconds, and then turn the printer back on. It may automatically connect to the Internet.
  2. Press the Info button on your printer’s front panel to print a page with information about re-connecting.
  3. Go to, enter your printer model number, and search for a document for “printer offline” or “connectivity issues” and follow those instructions.

Once your printer is connected to the Internet, go to and click the link to Sign In, which is located at the top right of the page, or under the 3 horizontal lines if you are on a mobile device.  On your account home page, click the circular arrow in the top right corner of the Status section. Your printer should go from red “offline” to green “online” status.




If you still have questions or want to ask a new question, create a new post in the Community😉

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation