cancel
Showing results for 
Search instead for 
Did you mean: 
JessikaV
HP Administrator
( Views : 10,615 )

Hi all, 

 

We would like to share some of the most frequently asked questions about Instant Ink and if any are left out, please let us know what you are looking for by creating a new post.

 

  • How instant ink plan Works

Instant Ink printing plans are based on pages, not cartridges. You choose an Instant Ink plan based on the number of pages you would like to print monthly. Your monthly plan fee enables you to use the subscription cartridges to print your plan pages and includes ink delivery and recycling.

 

  • Color, black and white, and photo prints all cost the same

Your plan is flexible and can be changed at any time to accommodate your printing needs.

If you want to know more about how instant ink plan Works, click here.

 

  • What are some of the benefits to consider (visit the instant ink page to full details click here)

Instant Ink subscription is a good option to consider since it basically represents time and inks savings.

 

  • Are you looking for specific details about our Ink HP + Print Plans?

Visit our HP Web Support site https://support.hp.com, it´s easy to research and find out related documentation just as the image below shows:

 
JessikaV_2-1610027233583.png

 

  • Save up to 50% on INK

Your printer monitors your ink levels and sends ink straight to your door before you run out. Cartridge shipping and recycling included.

 

  • Go ahead, print in color!

Never worry about conserving color ink. Full color photos cost the same as black and white pages.

 

  • Visit the HP Instant Ink site

To know more about the five different plans, we have to offer and get help from them if you need additional details or specific info related to the different subscription plans.

 

  • Timelines for cartridges delivery

Replacement ink cartridges can take up to 10 days to arrive (according to your location), which should be enough for customers with regular usage. Considering that the Instant Ink program monitors the usage of the Ink, if you go to the Instant Ink website and login with your account, you will be able to see the ink levels and the possibility to purchase new cartridges. The purchase must be done through the Instant Ink website, using your account.

 

  • Looking for Toner HP + Print Plans?

Our HP Web support site offers useful documentation:

JessikaV_3-1610027472503.png

 

  • Questions about the need to use only received Ink and not be able to buy when finished

You can use HP compatible cartridges purchased from a store in your printer, instead of HP Instant Ink cartridges. But, unless you cancel your enrollment, you are still charged the monthly fee. If any of the ink cartridges installed in your enrolled printer are HP Instant Ink cartridges, then the pages you print are counted as plan, rollover, or additional pages.

 

Getting an error? Look onto these useful tech tips:

 

Message to remove the cartridge and reinstall

If your printer is enrolled and the cartridge error appears, perform the following steps to remove the message. When the message goes away, you can stop troubleshooting.

 

Refresh your account page

Refresh your account page to have the Instant Ink service check your printer status.

  1. Sign in to your HP Instant Ink account.
    • Check your printer connection in the Status area of your account page.
    •  Offline: Click the blue refresh button, and then click the web browser reload button to reload the web page. Do this up to five times, until the green check appears.
    •  Online: Turn the printer off and back on with the Power button and check to see if the error message remains.

Check your network

Your printer must be connected directly to the Internet. Check your network to make sure it is operating and compatible with Instant Ink.

  1. Make sure your network is compatible with Instant Ink.
    • Public or guest networks, like those used in colleges, hotels, or coffee shops, are not compatible.
    • A USB cable connection is not compatible if it is your printer's only connection.
    • If another device, like a mobile phone, cannot connect to the Internet through your network, the network is not compatible.
  2. If the network is not connected to the Internet, turn your network router and your printer off and back on. Go to the HP Wireless Printing Center for more help with your wireless network or Internet connection.
    • If you do not have access to a network that meets the requirements, HP Instant Ink cannot work. Purchase standard cartridges from a retailer.
    • If your network is compatible but the message still appears, continue troubleshooting.

Check the wireless connection

If your printer is connected to your network, the blue Wireless light should be on and not blinking. If your printer has a display on the control panel, the wireless icon should be on and not blinking.

If the Wireless light or icon is not on or is blinking, see Connect to a Wireless HP Printer for more help.

 

Reset the printer

Reset the printer to clear memory.

  1. If your printer uses two ink cartridges, remove the ink cartridges from the printer and set them aside (if your printer uses four ink cartridges, skip this step).
  2. Unplug the printer.
  3. Wait 30 seconds.
  4. Plug the printer back in.
  5. Reinstall the ink cartridges if you removed them earlier.

To check the complete documentation, click on the linkHP Instant Ink - 'Cartridge cannot be used until printer is enrolled in HP Instant Ink' Message 

 

We hope this article truly helps to clarify some of the questions you may have and enjoy the HP Instant Ink print plans experience we offer to you! 

I would also like to thank the Expert @Dragon-Fur for contributing to the creation of this document. 

 

Regards

 

JessikaV
HP Support Community Administrator

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation