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Level 7
( Views : 21,932 )
If you see these messages :  
1.Your HP Instant Ink Account Needs Attention
2. HP Instant Ink: Update payment method”
3. Cannot print. Visit for information” 


This means there has been an issue with the payment on file being declined.  This is normally because you have received a new credit/debit card than what is on file, or you need to update the expiration date. 


This is easy to fix:  Go to and click the link to Sign In, which is located at the top right of the page, or under the 3 horizontal lines if you are on a mobile device.  On your account home page, click “Change Billing Information”, then “Change Payment Method”.  Re-enter all the data (credit card number, expiration date and CVV) even if you are only updating the expiration.  After you save your changes, it may take a few hours to re-process the payment card. When the card has been re-processed, you will be able to print again.



If you still have questions or want to ask a new question, create a new post in the Community😉


† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation