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Guidelines
Do you need to install your printer? Click here for tips and tricks!
MatheusH
Retired
‎09-28-2020 12:59 PM
Views : 110,414
15% helpful (36/242)

This post is for the ones that can not print because of printer connectivity issues or the printer status is offline.

Here are some tips that might help:

 

 :marca_de_verificación_negra:  1. Use HP Print and Scan Doctor to check connectivity

The HP Print and Scan Doctor is a app/program that helps to diagnose possible printer issues.

  •  Open the HP Print and Scan Doctor, click Start, and then select your printer.                                                                          :flecha_hacia_la_derecha: If your printer in not in the list, turn it off and on, and then click Retry.                                                                                    :flecha_hacia_la_derecha: If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  • If a screen prompts you to turn on printer updates, click Yes.
  • If a screen prompts you to make your printer the default printer, click Yes.
  • Try to print. If the printer remains offline, continue to the next step.

If you don't have the HP Print and Scan Doctor installed, here is a link where you can download it.

 

 :marca_de_verificación_negra: 2-  Check the network status of the printer

  • Print a Network Configuration Page.- If your printer has a control panel with a menu display, print a Network Configuration Page from the network settings or network setup menu.      

                   :flecha_hacia_la_derecha: If your printer does not have a menu display, print the Network Configuration Page using printer control panel buttons. For many printers, press and hold the Cancel button for 3 to 5 seconds, or until a report prints.

 

  • Check the printer network status at the Network Configuration Page, If the status is "Not Connected" it means that the printer is not connected to the network. This usually happens when you change the network password or your network provider. 
  • You can check instructions on how to connect the printer again in this link.

 

:marca_de_verificación_negra: 3.  Check the printer port and Windows services status

 

 

  • Open the Windows Control Panel, and then click View devices and printers to open the Devices and Printers window.
  • Right-click your printer, select Printer Properties, and then click the Ports tab.
  • Check if your printer uses a WSD port.
     
     

              :flecha_hacia_la_derecha:   If your printer does not use a WSD port, skip to the next step.

              :flecha_hacia_la_derecha:   If your printer uses a WSD port, continue with these steps.

  • Search Windows for 'services' to open the Services list.
  • Scroll down the list to locate Function Discovery Provider Host and Function Discovery Resource Publication, and then check the Status and Startup Type columns.
                    :flecha_hacia_la_derecha:  If the status of both services is 'Running' and the Startup Type is 'Automatic', continue to the next step.
                    :flecha_hacia_la_derecha:  If the status of the services is blank and the Startup Type is 'Manual', right click the name, select Properties, set the Startup Type to Automatic, and then click Start under Service status. Click OK, and then continue to the next step.
  • Return to the Devices and Printers window, press the F5 key, and then click your printer name to view the status.
                    :flecha_hacia_la_derecha:  If your printer is no longer offline, the issue is resolved.
                    :flecha_hacia_la_derecha:  If your printer is still offline, continue with these steps.
  • Print a Network Configuration Report from the printer Settings or Wireless menu.
  • Right-click your printer, select Printer Properties, click the Ports tab, and then click Add Port.
  • Select Standard TCP/IP Port, and then click New Port.
  • Follow the instructions to add a new port using the information listed on the Network Configuration Report.
     
  • Return to the Devices and Printers window, press the F5 key, and then click your printer name to view the printer status.
     
                     :flecha_hacia_la_derecha: If your printer is no longer offline, the issue is resolved.
                     :flecha_hacia_la_derecha: If your printer is still offline, continue to the next step.

 

 :marca_de_verificación_negra: 4-  Create a manual IP connection.

  • Find the IP Address, Subnet mask, and Default Gateway for your network connection type (wired or wireless) in the Network Configuration Page. If you find different numbers for IPv4 and IPv6, you only need the IPv4 number.
  • Find as well the URL(s) for the Embedded Web Server (EWS).
  • From a computer connected to your network, open an internet browser, type one of the URLs into the address field, and then press Enter to open the printer’s EWS.
  • In the EWS, click the Network or Networking tab, open the Wired or Wireless menu option, depending on your network, and then click IPv4 Configuration.
  • Select Manual IP, click Suggest a Manual IP Address, and then make sure the IP Address, Subnet Mask, and Default Gateway numbers match the Network Configuration Page.
              :flecha_hacia_la_derecha: If you do not see Suggest a Manual IP Address, manually type the IP address, Subnet mask, and Default gateway.
  • Write the IP address on a piece of paper. You might need to use it later.
  • Click Apply, and then wait until the changes are confirmed.
  • Return to the Devices and Printers window, press the F5 key, and then click your printer name to view the printer status.
                       :flecha_hacia_la_derecha:  If your printer is no longer offline, the issue is resolved.
                       :flecha_hacia_la_derecha:  If your printer is still offline, continue to the next step. 
 
 
:marca_de_verificación_negra: 5-  Connect the PC to a TCP/IP Port (Windows only, network only)
After setting a manual IP address for the printer, add a printer port to Windows that matches this new IP address.
  • In Windows,  open Printers & scanners menu.
  • Click the name of your printer, and then select Manage.
  • Click Printer Properties.
  • Open the  Ports tab, and then click Add Port.
  • Select Standard TCP/IP Port, and then click New Port.
  • Type the printer’s IP address that you wrote down earlier, and then click Next.
  • Select the new Standard TCP/IP Port from the list, and then click OK.
 
 
If these tips doesn't help then feel free to open a new topic in the community by clicking here . We'll be really happy to help you out. 😉
 
Here are some links that might help you as well:
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