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A printer shows offline in Windows when the printer is off, a connection is not available, or the printer driver is misconfigured. Here is a checklist of things you can do to get your printer up and running again.

 

  • Make sure the printer power is on and the power light is bright. If the power light is dim, press the power button to take the printer out of sleep mode.
  • If your printer is on a wireless connection, make sure the wireless light is on (blue) and not blinking. Some printers have a wireless icon in the control panel menu instead of a light.
  • Download and run a special version of HP's tool Print and Scan Doctor. This tool is free and can automatically  fix many problems that cause printer offline.
  • Restart the printer and the computer.
    1. Power off the printer and wait a little while for the power light to turn off.
    2. If your printer is connected wirelessly, disconnect power from the router and then plug it back in. Wait until your network comes back online.
    3. If your printer is connected using a USB cable, unplug and reconnect the cable from the computer's USB port and the printer's port.
    4. Restart the computer. While the computer is restarting, turn on the printer.
    5. After the printer and computer (and router).
  • Search Windows for "printers" and open Printers & Scanners. Look through this list to see if there is already a printer with the same or similar name that is online. In some cases, Windows might have detected and automatically installed a driver, in addition to one you added. Try printing to the printer that is online.
  • If your printer is using a wireless connection, make sure the printer is connected to your network by printing a network configuration page. This page provides the status of the wireless connection and helpful tips if there is a problem.
    • If your printer has a wireless button, press and hold the wireless button  and then press the info button to print the report.
    • If your printer has an interactive touch-screen menu on the control panel, navigate to the Reports menu and print the report.
  • Download and install the software again from 123.hp.com.
Comments

@stinger68

 

Welcome to the HP Support Community.

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

@hotshotjoe

 

Welcome to the HP Support Community.

 

Let's run the HP Print and Scan Doctor:

 

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

 

If the issue persists, please perform the remaining steps from this document, restore the network settings:

 

Press and hold the Wireless button ( ) and the Cancel button ( ) from the printer control panel together for three seconds.

 

Once done, 

please download and install the software from here and connect the Printer to the Wi-Fi:

https://support.hp.com/in-en/drivers

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

Version history
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Last update:
‎11-05-2018 12:04 PM
Updated by:
 
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