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Print job shows Error-Printing status when printing to a network-connected printer from a Windows 10 PC
Download and follow below version of the HP Print and Scan Doctor Utility (a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions):
Be sure to follow any suggested step, restart the PC when the utility prompt to do so and allow the Utility to complete upon the PC restarts, then printing should resume.
error print my printer computer cant find my printer!!!
I need help printing, computer cant find my printer!!
Hello. We have this problem every time we print - from different devices; Windows 10 laptops, iPhone / iPad, Android phone. On the laptops, we've tried with the HP Windows Driver installed, and without - ie. with Windows controlling the printer. The printer itself is fine; a test page prints, it copies, it scans. The network is fine; umpteen devices in the home. The printer is found on the network and is easy to set up; with the HP driver and directly through Windows. However on one laptop the printer is often seen as offline or gets this error. On a 2nd laptop, there is always an error printing. Using the Doctor Utility does not prevent the problem from coming back. Any suggestions?
Welcome to HP Community
I have gone through your Post and would like to help
I suggest you uninstall the printer driver from root level and download the full feature software and the Firmware
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the “Drivers” tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software and the Firmware from https://support.hp.com/us-en/drivers/selfservice/hp-officejet-6500a-e-all-in-one-printer-series-e710... and follow the onscreen Instructions
Keep me posted
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