01B3B8E6 Blue Screen Error On Start Up

[TrudyMT]

01B3B8E6 Blue Screen Error On Start Up

HP 9015 All-In-One

[Raj_05]

Hi @TrudyMT,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The blue screen error code "01B3B8E6" typically indicates a hardware or firmware issue. For your HP 9015 All-In-One printer, here are a few steps to troubleshoot this issue.

Power Cycle the Printer:

• Turn off the printer.
• Unplug the power cord from the printer and the wall outlet.
• Wait for about 60 seconds.
• Plug the power cord back into the printer and the wall outlet.
• Turn on the printer and check if the error persists.

Update Firmware:

• Ensure that your printer’s firmware is up to date. You can check for firmware updates on the HP support website. Download and install any available updates.

Reset the Printer:

• Sometimes a factory reset can resolve firmware issues. To perform a factory reset, you can usually find the option in the printer's settings menu. Be aware that this will restore the printer to its original settings and you may need to set up the printer again afterward.

Check for Paper Jams or Obstructions:

• Ensure there are no paper jams or foreign objects inside the printer. Open all accessible panels and carefully inspect for any obstructions.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support