01B3B8E6

[Custombuilder1]

I have an HP OfficeJet Pro 9015 and this morning I got the error code 01B3B8E6 and I’ve unplugged and plugged and have had no luck with trying to get this resolved. Can somebody help me?

[A_Gayathri]

Hi @Custombuilder1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the error code 01B3B8E6 on your HP OfficeJet Pro 9015 typically indicates a hardware issue that can often be resolved through troubleshooting. 

Here are some steps you can try to resolve the issue:

Perform a Power Reset:

• Turn off the printer and unplug the power cord from the printer and the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the printer and the wall outlet.
• Turn on the printer.

Check for Firmware Updates: Update the firmware on an HP printer

• Ensure that your printer firmware is up to date. You can check for updates using the HP Smart app or by visiting the HP Support website.

Clear any Paper Jams:

• Open all accessible areas of the printer to check for and clear any paper jams.

Reinstall Ink Cartridges:

• Remove the ink cartridges and then reinsert them to ensure they are properly seated.

Reset the Printer to Factory Settings:

• On the printer’s control panel, go to the settings menu.
• Find the option to restore factory defaults. This will reset the printer to its original factory settings.

Perform a Printer Reset via HP Smart App: 

• Open the HP Smart app on your computer or mobile device.
• Select your printer, and navigate to the “Advanced Settings” or “Tools” section.
• Look for an option to perform a printer reset.

Check Power Supply:

• Ensure that the power supply is stable. Avoid using surge protectors or power strips, as they can sometimes cause power issues.

Refer to this document: HP OfficeJet Pro 9015 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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