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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎05-28-2024 08:31 AM

HP Recommended

Please help!  I am trying to print a document and the screen is blue with the following error:  05F4DE.  How do I fix?

THANK YOU!!

Category:
1 REPLY 1

‎05-29-2024 12:07 PM

HP Recommended

Hi @StaceyO76,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The error code 05F4DE on your HP printer indicates a firmware issue. Here's a step-by-step guide to troubleshoot and fix this problem.

 

Restart the Printer

  1. Turn off the printer and unplug it from the power source.
  2. Wait for about 60 seconds.
  3. Plug the printer back in and turn it on.

Check for Firmware Updates

  1. Go to the HP Support website.
  2. Enter your printer model and look for firmware updates.
  3. If an update is available, download and install it according to the instructions provided.

Reset the Printer to Factory Settings

  1. Turn off the printer.
  2. Turn it on while holding down the Resume button (or similar, depending on your model).
  3. Release the button when the printer begins to start up and the screen displays a message indicating the reset process.

Reinstall Printer Drivers

  1. On your computer, go to the Control Panel.
  2. Select Devices and Printers.
  3. Right-click on your HP printer and select Remove device.
  4. Download the latest drivers for your printer model from the HP Support website.
  5. Install the drivers and follow the on-screen instructions to add your printer back.

Perform a Hard Reset

  1. Turn off the printer.
  2. Unplug the power cord from the printer and the wall outlet.
  3. Disconnect any other cables connected to the printer.
  4. Wait for 2-3 minutes.
  5. Reconnect the power cord and other cables, then turn on the printer.

 

By following these steps, you should be able to resolve the firmware error and get your printer working again.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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