0X61011BED

[MATJAM137]

Having problem trying to print anything I have the Officejet 6600.  I am getting a 0x61011bed error.  I tried unplugging it and put new ink in it and still doesn't work and direct in the wall.  To change ink I have to shut off the printer to have the ink stop in the middle to change it out.   Any help will be apricated 

[Echo_Lake]

@MATJAM137

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Reset the printer to recover from printer failures.

• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• Note:HP recommends plugging the printer directly into a wall outlet.

If the error message persists, continue to the next step.

Remove the ink cartridges, and reset the printer

• Remove the ink cartridges from the printer.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait at least 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• Note: HP recommends plugging the printer directly into a wall outlet.
• Turn the printer on.
• Reinsert the ink cartridges, and then close the ink cartridge access door.
• If you receive a prompt to print a calibration or alignment page, do so.

Also, Update the printer firmware:

Download available firmware updates from the HP website:

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MATJAM137]

I have tried all of this and still have the same issue with it.

[Echo_Lake]

@MATJAM137

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. 
As we have tried all the troubleshooting steps from our end, think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!