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Message 1 of 2
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0x61000048 error code on my HP OfficeJet 6978

HP Recommended
Hp OfficeJet 6978
Mac OS X 10.11 El Capitan

This is the only printer in our dance studio.  For about a week now, it stopped printing in JUST black ink unless i cleaned the printheads to the max level x3 prior to printing anything and even then, there was always color leakage.   I'd also noticed early last week that an ink cartridge had somehow exploded inside my printer and dripped down into the deepest part of it, naturally where I can't quite see/reach.  I've been trying to clean it, manually and through the computer connections, to no avail and sadly i seemingly only made it worse as it's now giving me this error.  I've tried looking this up and everywhere just says to restart this thing until it works again and I'm uncertain how much that's going to help at this point as i've already restarted this thing more times this week then i've had to in over a year.  I've tried taking it apart (just prior to getting this error) but that's also not an easy process and got stuck on the screen so i stopped to ensure it'd be okay, put it back together, and then it gave me this and i can't print anymore.  The virtual assistant is of no help and i can't seem to get ahold of anyone at HP.

 

THANK YOU IN ADVANCE TO ANYONE WITH ANY SUGGESTIONS - We are trying our best to not have to call a repair service for it!

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @b_haney,

 

As this is a hardware issue, I’d recommend you contact HP Phone Support in your region regarding service options for your printer.

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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