0x6100004a error message

[bandbbooks]

 I am getting an error message: 0x6100004a

There is not a paper jam and I have tried re-starting the printer several times

[Alden4]

Hi @bandbbooks,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I understand you are getting an error message on your HP OfficeJet Pro 6978 All-In-One Printer. I'd be really glad to help you with this,

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a Hard reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

* Now insert the ink cartridges and then try to print a test document and check if it works.

Clear jammed paper from the printer

Make sure the carriage can move freely

Make sure the ink cartridges are inserted correctly

For more assistance, please follow this link.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

^ Alden4
HP Support