0x6100004a error

[Doron_sof]

Error 0x100004a

Printer will not print or copy. At the start i had a paper jam notice, but i cleared all paper, and the notice is gone now

[Sneha_01]

Hi @Doron_sof,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 0x6100004a on an HP printer typically indicates a hardware issue, often related to the printer's internal components or sensors. Here’s how you can troubleshoot and potentially resolve this issue:

1. Reset the Printer

1. Turn Off the Printer: Press the power button to turn off the printer.
2. Unplug the Power Cord: Disconnect the power cord from the printer and from the power outlet.
3. Wait: Leave the printer unplugged for about 1-2 minutes to allow it to completely power down and reset.
4. Plug in and Power On: Reconnect the power cord to the printer and plug it back into the power outlet. Turn on the printer.

2. Check for Paper Jams

1. Inspect the Paper Path: Even if the paper jam notice is gone, double-check the entire paper path for any small pieces of paper or debris that may still be present and causing the error.
2. Remove Jammed Paper: If you find any paper stuck in the printer, gently remove it following the printer's manual or on-screen instructions.

3. Reset Printing Environment

1. Clear Print Queue: On your computer, cancel any print jobs that may be stuck in the print queue.
2. Restart Print Spooler: Sometimes restarting the print spooler service on your computer can resolve communication issues with the printer. Here’s how:
   • Windows: Search for "Services" in Windows search, find "Print Spooler" in the list, right-click it, and select "Restart".
   • Mac: Go to "System Preferences" > "Printers & Scanners", select your printer, and click on the "Open Print Queue" button. Remove any stuck print jobs by clicking "X".

4. Check Printer Connections

1. USB/Ethernet Connection: If your printer is connected via USB or Ethernet cable, ensure the connections are secure at both ends (printer and computer/router).

5. Update Printer Firmware

1. Visit HP Support: Check the HP support website for any firmware updates available for your specific printer model. Updating the firmware can sometimes resolve errors and improve printer performance.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support